Missing data protection text for the policy button

manolo

Hello,

The data protection text is no longer visible for the policy button, why?

Ethan

manolo I'm not able to recreate, the consent modal is working fine for me. Are you able to clear the cache and check again? Also, double check you don't have third party consent enabled, this can cause issues with our modal working as expected.

manolo

Ethan Before there was a text over the button at the left side "DATENSCHUTZ".

Ethan

manolo I'm seeing the text, albeit in English. Have you tried the troubleshooting steps I provided above? clear the cache and check again? Also, double check you don't have third party consent enabled, this can cause issues with our modal working as expected.

manolo

Ethan I opened it in inkognitoTab:
Well the text in english, but it should be german for me.

Also if I click again on the button and accept the consentPolicyPopup, then the text is gone. Please check it.

Mohammad2306

Have you checked your browser settings (e.g. Chrome -> Settings -> Languages)? Can you also make sure you have default settings enabled for security, no ad blockers and cache cleared?

manolo

Mohammad2306 yes I have checked it. Also a inkognitoBrowserTab don't have caching. The text of the policypopup is in german, so something went wrong on your side. Please check my before posted error with missing text after click on aggree on policypopup

HarryB

I've just tried changing my chrome settings to german and it looks like this is working as expected on my end. I've gone ahead and cleared your Ezoic cache. Could you try clearing your browser cache+cookies and trying again?

manolo

HarryB now it's fine, thank you.

manolo

HarryB Hi, we have still the problem with chromeBrowser on firefox it's working. Also I checked the browserSettings (german). Cache is cleared. I have checked the ezoicDashboard setting for default language, this is on german (de). Could you see the issue too?

Ethan

manolo I've just this second changed Chrome over to German and see the same a Harry. Can you double check you're not using a VPN that might be changing your traffic location? Have you also made sure to clear the cache at your host and via any plugins?

manolo

Ethan We don't use vpn. We have also checked the issue on different devices, mobilephones with german simCards too. The cache are cleared on all devices. On different browsers.

But even if it were to run via vpn, the text should not be empty, that seem like a bug, could you check it please?

Tucker_P_Ezoic

Do you have a more recent / updated screenshot of exactly what you're seeing?
Looks like the last time a screenshot from your end was shared, it showed 'privacy' vs the German text that you're expecting, but that was on the 19th of January.
If you can provide us with screenshots of what you're seeing currently, we can take a further look. We're just unable to recreate it and therefore would need evidence from your end 🙂

manolo

Tucker_P_Ezoic sure:

mobilePhone:
firefox => issue
chrome => issue
opera => issue

dekstop:
firefox => fine
chrome => issue (please look at new screenshot)
opera => fine

We have cleared the complete cache of each browser before.

Tucker_P_Ezoic

We'll have a look with the engineers, thanks for the additional information.
If you haven't heard back from us by this time tomorrow feel free to reach back out here 🙂

manolo

Tucker_P_Ezoic Hi, do you have any updates for me? 🙂

Tucker_P_Ezoic

It's still being looked into - I've made sure to chase it up again and make sure they have enough information. If the engineers have questions I'll reach out again here 🙂 Thanks for your patience.

manolo

Tucker_P_Ezoic Do you have some updates for me? 🙂

Tucker_P_Ezoic

What language is the Chrome desktop browser set to by default?
Is it German by chance?
Are the desktop opera / firefox browsers set to English?

manolo

Tucker_P_Ezoic all are set to German

Desktop:
chrome => button without any text
opera => button with german text
firefox => button with german text