Missing data protection text for the policy button
Ezoic Employee
Have you checked your browser settings (e.g. Chrome -> Settings -> Languages)? Can you also make sure you have default settings enabled for security, no ad blockers and cache cleared?
Mohammad2306 yes I have checked it. Also a inkognitoBrowserTab don't have caching. The text of the policypopup is in german, so something went wrong on your side. Please check my before posted error with missing text after click on aggree on policypopup
Ezoic Employee
I've just tried changing my chrome settings to german and it looks like this is working as expected on my end. I've gone ahead and cleared your Ezoic cache. Could you try clearing your browser cache+cookies and trying again?
Ezoic Employee
Do you have a more recent / updated screenshot of exactly what you're seeing?
Looks like the last time a screenshot from your end was shared, it showed 'privacy' vs the German text that you're expecting, but that was on the 19th of January.
If you can provide us with screenshots of what you're seeing currently, we can take a further look. We're just unable to recreate it and therefore would need evidence from your end
Tucker_P_Ezoic sure:
mobilePhone:
firefox => issue
chrome => issue
opera => issue
dekstop:
firefox => fine
chrome => issue (please look at new screenshot)
opera => fine
We have cleared the complete cache of each browser before.
Ezoic Employee
We'll have a look with the engineers, thanks for the additional information.
If you haven't heard back from us by this time tomorrow feel free to reach back out here
Tucker_P_Ezoic Hi, do you have any updates for me?
Ezoic Employee
It's still being looked into - I've made sure to chase it up again and make sure they have enough information. If the engineers have questions I'll reach out again here Thanks for your patience.
Tucker_P_Ezoic Do you have some updates for me?
Ezoic Employee
What language is the Chrome desktop browser set to by default?
Is it German by chance?
Are the desktop opera / firefox browsers set to English?
Tucker_P_Ezoic all are set to German
Desktop:
chrome => button without any text
opera => button with german text
firefox => button with german text
Ezoic Employee
We've escalated this even further now to try and both recreate what you're seeing and to get more eyes on the behavior you've described. We definitely appreciate your patience.
Ezoic Employee
Our dev team is still trying to reproduce the issue. When you visit the site, is the privacy ('Datenschutz') text always missing on Desktop/Chrome and Mobile/all browsers or just some of the time?
Mohammad2306 yes ist still missing how described:
mobilePhone:
firefox => issue
chrome => issue
opera => issue
dekstop:
firefox => fine
chrome => issue (please look at new screenshot)
opera => fine