Site off after pointing to Ezoic's DNS

linhagemgeek

Site off after pointing to Ezoic's DNS.

What can it be?

HarryB

looks like everything is up and running for me. Can you clear your cache and cookies and let me know if you're still having issues?

linhagemgeek

HarryB I added the IPs to the hosting's cpHulk, I already reset my computer's IP and added my new IPs to the hosting.

I can't access the computer via WiFi connection. I was able to access the site only on my cell phone using a 5G connection.

But even so, without access to cpanel and whm on the cell phone. And without full access via the computer.

HarryB

Can you explain which IPs you've added to your hosting? We don'ty require a hosting change for integration. Do you have a CNAME record for hosting your cpanel by any chance? If so, I'd recommend adding it to your Ezoic DNS settings. That should hopefully fix the issue you were having with cPanel access

linhagemgeek

HarryB I added Ezoic IPs to my Whitelist.

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Yes, I added the hosting DNS.

However, the website cannot be accessed here. I do not know what else to do.

Mohammad2306

If you are able to access the site through your cellphone connection but not Wifi, then it's likely related to a caching issue. The website is up and running for us when we go to your site now.

If you updated your DNS recently, it will also take some time for the update to propagate globally. Various ISPs can cache DNS settings for some time, typically up to 24 to 48 hours.

What exactly is the error you are seeing?

linhagemgeek

Mohammad2306 I updated my DNS yesterday for the first time. I'm seeing an error: ERR_CONNECTION_TIMED_OUT

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Mohammad2306

That could also be due to an origin error. Can you review this guide and whitelist IPs?
https://support.ezoic.com/kb/article/how-to-fix-origin-errors

linhagemgeek

Mohammad2306 I put the IPs on my whitelist. I left a screenshot in the messages above

Jan

linhagemgeek Site is loading on my end now. Are you still seeing issues, or are they only occasionally?

linhagemgeek

Jan Yes, so far no access to the website.

Mohammad2306

Do you use anything else besides cpHulk that could be blocking IPs? Any WP security plugins? Did your web host confirm that they have whitelisted IPs on their end?

linhagemgeek

Mohammad2306 Yes, use Wordfence. I added the IPs myself in cpHulk. But I believe the problem does not come from the website. Because I can't even access cpanel and whm via the link, only via the hosting IP. And even renaming the site's root folder does not have any influence on the site, I still have no access.

Mohammad2306

It sounds like you just whitelisted in cpHulk. Is that correct?

Are you able to whitelist Ezoic IPs in WordFence as well?
They offer this easy guide to quickly whitelist Ezoic IPs: https://www.wordfence.com/help/dashboard/options/#ezoic-platform

Can you also ask your hosting provider to confirm?

For cpanel and whm links, have you confirmed that the DNS zone records for the subdomains cpanel.yoursitename.com and whm.yoursitename.com are correct? There is a CNAME for cpanel and an A record with IP 162--- for whm.

linhagemgeek

Mohammad2306 Yes, I put the IP list into cpHulk. I will request my hosting to check.

I checked and remembered that I don't have Wordfence activated. But I have a caching plugin: wp rocket.

Yes, confirmed! DNS have been created for cpanel and whm.

Mohammad2306

Okay, yeah, please ask your hosting provider to confirm and let us know if the problem persists.