Site not loading and issue in dns

shofi

I have recently transferred my site to a new hosting. I was using cloudflare DNS. That I have stopped using. Now, I have updated namecheap DNS with ezoic nameserver and also updated ezoic DNS with new hosting IP.
But, my site is not loading properly and also, in ezoic DNS dashboard this message is showing "We have detected a compatibility issue. Please contact support for further assistance."
Don't know where is the issue.

Muhammadolammi

shofi this may just need some time to update.

But let's look into your DNS configuration

Who're you using for hosting? The first steps would be to go to your host and locate your DNS records: https://support.ezoic.com/kb/article/where-to-find-dns-records-zone-files-at-your-host

Once you've located them, you need to make sure that the DNS records at your host and Ezoic match: https://support.ezoic.com/kb/article/how-to-update-add-dns-records-and-subdomains

Second, have your host whitelist Ezoic's IPs. Here's a guide including the said IPs and additional details: https://support.ezoic.com/kb/article/how-to-fix-origin-errors

If you continue facing issues after updating the DNS and whitelisting the IPs, let us know

itsashervayne

shofi I have recently transferred my site to a new hosting. I was using cloudflare DNS. That I have stopped using. Now, I have updated namecheap DNS with ezoic nameserver and also updated ezoic DNS with new hosting IP.

I am also facing the same issue on my client site Since you have stopped using Cloudflare and moved to Ezoic nameservers, the issue is most likely related to DNS configuration or propagation. First, make sure your domain at Namecheap is using only Ezoic nameservers and that all old Cloudflare nameservers are completely removed. Then, check inside the Ezoic DNS dashboard that your A record is correctly pointing to your new hosting IP and that there are no duplicate or outdated DNS records causing conflicts.

Also, confirm that your hosting server firewall is not blocking Ezoic IP ranges, as this can trigger the “compatibility issue” warning. Finally, clear your cache and allow up to 24–48 hours for full DNS propagation. If the issue still persists, it’s best to contact Ezoic support and request a DNS compatibility check from their side.

shofi

seems to be okay now. but no ad is showing on the site.

Ethan

shofi I'm getting an origin error right now on the site, so cannot access content at all. Did you have your host whitelist Ezoic's IPs as Muhammad suggested, and who're you using for hosting?

shofi

I have provided the IPs to the hosting provider & they have done the whitelisting as they said. But, this origin error is showing after that. I'm using https://www.ethernetservers.com/ as hosting. Can you communicate from your end to the hosting provider? Or guide me what to do.

Ethan

shofi I've just noticed you're using Litespeed and ReallySimple SSL - can you disable those plugins? Neither are compatible with Ezoic, so you may be cached into an older version of the site

If you're still having issues after then you have a couple of options:

move to a host that is compatible with Ezoic's cloud integration
integrate via our WordPress plugin (though this does cause slower site speed)

Let us know if you have any additional questions

shofi

the hosting has whitelisted all the ips and I've disabled those plugins (although I was using it for a long time and no issue were there).

would you please check now?

Imogen

shofi Okay great, the site is loading well for me and ads are populating. Can you clear out your browser cache and check to see if this is looking good on your end too?