Addressing recurring 'Origin Unreachable' issue on website

legendcrest

I keep getting Origin Unreachable.

This is a new recent issue I am having with my website. I have watched the solving Origin Error video, I have confirmed my IP and have checked the whitelisting issues and all seems fine.

Is there a way to check this and resolve it?

Here is the full error:

Origin Unreachable
Sorry, we are unable to reach the origin server at the moment. Please try again later.

Error ID: b60b4860-c166-4cfe-9fe1-61acad56525a

Timestamp: 2024-05-14 00:20:38

Ethan

legendcrest Who is it you're using for hosting? You'd typically solve these errors by having your host whitelist Ezoic's IPs, here's a guide including the said IPs and additional details: https://support.ezoic.com/kb/article/how-to-fix-origin-errors

Have you asked your host to whitelist Ezoic's IPs?

Silver000

legendcrest Do you use Cloudfare?

Ezoic_Auto_Mod

Nice work on sending your first question to the community. The Ezoic Support team will aim to get back to you as quickly as possible, please keep in mind that sending any additional messages will lead to longer response times. We're looking forward to connecting with you!

legendcrest

Ethan

Here is the Ezoic response from my dashboard.

Does this not mean it is whitelisted?

Ethan

legendcrest Not quite, that means you've confirmed with your host that the IPs are whitelisted.

Did you have your host whitelist Ezoic's IPs, and who're you using for hosting?

legendcrest

Ethan

Okay, i will contact them to whitelist the IPS.

I am using Qserver. Have you heard of them before? https://qservers.ng/

Ethan

legendcrest That isn't a host I am familiar with, but let us know what they say, fingers crossed they can whitelist the IPs to resolve this.

legendcrest

Ethan

They said they cant whitelist cos it is a shared server.

Here is their response:

Ethan

legendcrest Sorry to hear it. In that case you would need to either integrate via our Plugin or move to a host that does whitelist Ezoic's IPs . Either solution would allow you to avoid origin errors, let us know if you have questions about this