Bookman53 We can work on setting better expecations in general posts for the community, but I will go ahead and address your concerns here as well.
Twist - We understand that while support articles and our courses are super beneficial to helping publishers understand Ezoic, the reality is there are certain things that need some assistance from Ezoic staff. The long term goal is to improve onboarding, and our technology in general, so that it's easy to get up and running without needing assistance. But Twist allows us to help where needed to get publishers live on the platform. This is used specifically for helping publishers onboard which you can reference here - https://levels.ezoic.com/compare-levels/. Our hope is that by day 60 (or even before that) you are equipped with the knowledge you need to operate your site on the platform without daily assistance from Ezoic employees and don't need Twist like when you are brand new on the platform - much like a college student shouldn't need as much guidance as someone in 1st grade.
Tickets - the reality is tickets are not efficient as Twist or the Access Now Community, and if we allowed all publishers to open tickets whenever they want, you're looking at 5+ day response times, which no one wants. Furthermore, a lot of tickets are not actually issues requiring assistance from Ezoic staff, so again letting everyone open them will mean slower response times. In 99% of situations, publishers are getting faster responses in Twist, or in this community whether they are urgent or not. And again, a publisher that's been on the platform for a few months shouldn't need as much guidance as someone that is new to the platform.
Community - Keep in mind this is a few weeks old and we're making improvements every day to better assist publishers and set expectations. We are actively monitoring the community like we do Twist and will make sure that people get responses as quickly as possible in here as well when Ezoic staff members need to assist. But to be candid we do not expect publishers at this stage needing as much constant communication from Ezoic as when you are getting started. If you or other publishers feel that this thinking is backwards I'd love to hear your feedback on this.
As for the comments around when you will be moved to the next community, all publishers should be receiving emails when they are added to Twist, moved to a new Twist channel, removed from Twist and added to the Access Now community, and then ultimately added to the Ezoic Global Community. If you aren't receiving these emails, please let me know and we'll look into it to make sure these are being delivered to publishers. We'll take your feedback from this thread though to continue to monitor threads.
If you personally feel that you are not getting enough support from the Ezoic team, please also let me know if this concern is based on experience, or if it's more so you wanting to understand the hypotheticals around what might happen in a doomsday scenario.