Why are ads not showing on my website?

ShahinAsad

My site reviewed and approved by ezoic and get 1 payment last month, But right now Ads not showing on my site,

I try many times according ezoic knowledge base article, but I can not solve the issue.

Please check my site, And help me lot

Regards

Tucker_P_Ezoic

Hi @ShahinAsad - I'm seeing ads currently through Ezoic versions of the site, and our back-end monitoring is showing regular ad impressions for the last several days, including today.
What's leading you to believe that ads are not showing currently?

rapidspurts

My site (thesucc.....) has been approved for the past 48 hours and my admanager account has been approved as well. I checked and also see that Google had approved the site.

But up till now, only charity ads are showing, even after disabling the charity ads on the site, it kept showing and no normal ads are showing till now, what's the way out of this, please?

Tucker_P_Ezoic

Hi @rapidspurts - hope you're keeping well!
When I attempt to navigate around that site to check the ad setup, I'm receiving an origin error.
That might be contributing to errors with ad service, especially if Google is finding it difficult to cache/crawl the ads.txt page potentially, or if advertisers are seeing high bounce rates from the site and are unwilling to bid.
We'd want to resolve these errors first, then take another look at the ad service issue.
It can help to share these articles with the Host to make sure there's no issues with Ezoic connection:
https://support.ezoic.com/kb/article/how-does-ezoics-name-server-integration-work
https://support.ezoic.com/kb/article/how-to-fix-origin-errors

rapidspurts

Hi @"tpope" - thanks for the swift response.
I appreciate the help regarding the article you shared. I think the site origin error could be caused by the security plugin (wordfence) on my site, I have whitelisted all the Ezoic's IPs and set up an X-forwarder in order to combat the origin error issue.
Could you please help have a re-look and let's solve the "ads not showing" issue?
Thanks in anticipation.

Tucker_P_Ezoic

Hi @rapidspurts - I'm seeing references to incompatible caching on the site potentially.
It looks like LiteSpeed might be running - can we make sure all edge/browser/page-level/HTML caching is disabled, and that all other caching is set to a 'standard' or 'bypass' setting?
It might be helpful to run through this guide now: https://support.ezoic.com/kb/article/why-arent-ads-showing-up-on-my-site

rapidspurts

Thanks @"tpope",
Although no Caching plugin is on the site as I have removed all incompatible plugins as recommended a long time ago, I have made sure that all the references to the litespeed cache are removed from my cPanel (file manager).

The article you sent was indeed a lifesaver as I was able to correctly set up the SSL by switching back from "full" to "flexible" option, and also to set up the Consent Management and the privacy policy apps. And then cleared the Cache from Ezoic's end. I think I should be good now, right?

Please, help recheck everything, thanks in anticipation.

rapidspurts

Hi @"tpope"

I haven't heard any response regarding the issue I reported earlier, any update, please?

Anwana

For more than a month now ads have been showing on my site, all of a sudden since yesterday, ads are no more showing, pls check it out........ website;- solidinfos.com

Mex

Anwana I visited your site, and I saw a bunch of porn ads and popups with porn ads. I guess your site was hacked. Clean the malware and change your passwords. And make sure that your site won't be hacked in the future.

rapidspurts

It seems nobody is replying, here again, my issues haven't been solved and I have done all I'm asked to do, yet no further updates or directives have been received.

Tucker_P_Ezoic

@Anwana - hope you're keeping well!
When we visit the site, we're facing all sorts of redirects away from the domain, as well as seeing potentially offensive content on site similar to the experience Mex had earlier.
We cannot allow the site to show ads with this behavior taking place on the site.
Please get in touch with your Host to fix any malware issues you might be having.

@rapidspurts - it appears you did not receive an answer from our staff over the weekend, which is pretty typical of how support works with Community.ezoic.com . This is a collaborative learning environment where when our team isn't available, other publishers can help as needed.
Have you made any adjustments to the ads.txt file or any Ezoic > Monetization related apps? It doesn't appear as though any Google ads are running on the site, which would lead us to believe there might be something wrong with how they are viewing the site - have you had any adsense or ad manager warnings/errors/issues in the past?

rapidspurts

Tucker_P_Ezoic Thanks for your response. I didn't know the support staff doesn't work on weekends, please pardon for any confusion opening another thread.

To answer your question:

No, I haven't made any adjustment to the ads.txt file or any Ezoic monetization-related app.
Yes, I have had an Adsense-related issue before. Although it wasn't this site directly, this site was with the other banned site on the same Adsense account. The other site was banned due to a surge in bot traffic, and I have appealed to Adsense more than twice regarding the issue, but my applications were turned down. I never sent any bot traffic, as you can see my traffics are natural and are from tier-1 countries.

Adsense banned the account, which directly affect this site (thesuccu....).

But recently when my admanager account was approved, I checked and see that google has also approved the site (MCM), so I don't know why ads are still not showing, is there any way out of this, or I should forget about the site totally?
Thanks for your help always.

Tucker_P_Ezoic

HI @rapidspurts - we're going to do some digging around the Google issue you mentioned. Historically, Google can be a bit slow and methodical with this type of thing, so just give us a day or two to hear back and we'll be able to provide an update.
We appreciate the transparency and patience 🙂

rapidspurts

Alright. Thanks for your help, tpope. I'll wait for an update from you

FreeToolsHub

Hello guys, @Tucker_P_Ezoic
Please my AD Manager was approved 3 days ago, and my site was approved for adsense a few hours ago. However i checked my website to discover that ADS were no longer showing and when i logged into my account and checked the monetization tab i saw this

Thanks for your interest in Ezoic’s Monetization features. Unfortunately your site has not been approved by our Platform Quality team.
This is due to the fact that your site does not comply with Ezoic Platform Requirements and Google Content Policies. Common reasons for this include:

Invalid traffic
Low quality or unoriginal content
As a Google certified publishing partner, Ezoic must uphold the same content policies even though your status with Ezoic is not tied to Google. Unfortunately we cannot provide specific information on why your site wasn’t approved for Ezoic’s platform. For additional information, please see the Ezoic Platform Requirements and Google Content Policies.

Once again, we are not going to be able to help with monetization on your website.
I checked my email and no mail was sent neither did i receive any notification email regarding this subject. I have given Ezoic quality team access to my Google Analytics account and my site is also protected by Cloudflare from Bot traffic. So what could possibly be the issue here?
My site is freetoolshub.com

Tucker_P_Ezoic

HI FreeToolsHub - can you please disable the cloudflare dDos protection for us, and then let us know once complete.
The reason the site was disabled was because 40% of all traffic was coming from unknown sources.
Can you provide a little bit of information about where you might be advertising the site?

FreeToolsHub

@Tucker_P_Ezoic
Thanks for the feedback. I only turned on BOT fight mode for the domain on Cloudflare, i don't have DDOS protection on it, and yes i did advertise the site on a forum "Nairaland.com" for sometime and i turned of the advertising campaign early yesterday morning. I don't intend to use that forum anymore for advertising.
Should i still turn off the BOT fight mode?

Tucker_P_Ezoic

Hi FreeToolsHub - yes, BOT fight mode basically prevents Ezoic from properly being able to optimize the site. In most cases, you'd either be seeing origin errors or start to see origin errors, and that can often look like invalid traffic (high bounce rates, low engagement times - all signs of site errors).

FreeToolsHub

Tucker_P_Ezoic
Thanks for the feedback. I have disabled BOT fight mode. What's the next step?