Image save as Webp Format rather than original format

manolo

Hello,

I have the same problem how => https://community.ezoic.com/d/17631-on-download-button-image-save-as-webp-format-rather-than-original-format

Could you please disabled Webp conversion for my domain?
Thank you very much

APerez

manolo Just to make sure we are understanding correctly, you wish to turn this off so that users can save the original file format?

manolo

APerez yes please.

JeanPierre

The WebP Conversion is currently disabled on the site. I see you have Autopimize active on the site. Can you make sure that they are not serving webp conversion?

manolo

JeanPierre the webp option is not active in Autoptimize. The issue is only on the LIVE-System and my STAGE-System is 100% same how LIVE. But only the LIVE-System is going with ezoic. What could be the problem?
Do you have checked all domains on my ezoicAccount? Maybe the webP-COnfig is coming from Cloudflare?

Mark_P

manolo I have looked into this for you and it does appear that Cloudflare offer WebP image processing through Polish.

Log in to the Cloudflare dashboard and select the account and domain.
Select Speed > Optimization.
Under Polish, select Lossy or Lossless from the drop-down menu.
Check if WebP is enabled

manolo

Mark_P thank you, but where I could find this settings?

APerez

manolo I believe Mark was referring to your Cloudlfare account dashboard, not the Ezoic one.

manolo

@APerez I don't have a Cloudflare account. Only this from ezoic. Which setting could it be?

How could I show my own website version (not-ezoic version)?

APerez

manolo If you do not have a Cloudflare account, then you do not need to worry about it in that case. It's just adding an extra layer of protection.

Is there a specific reason why want to show the original version of the site to users? It's good to keep in mind that if that happens, Ezoic ads will not show if a visitor sees the original version of the site.

manolo

APerez I want to test if the LIVE-System, as original version, is downloading the webp-format instead of original format (jpg/png). Because this actually happens only on LIVE-System and not on my STAGE-System.

For example: "https://ab2go.de/wp-content/uploads/Fakten-ueber-Rosacea.png" (orginal is png, but if you rightClick to download, than it converts to webp) I want to stop the autoConverting to webp.

Lilla

Hi there, hope you're having a good day so far. 🙂

It looks like we have made a mistake on our end here, which I apologize for - WebP conversion wasn't fully disabled in our back-end. I've went ahead and disabled this for you, which should stop conversions in approx. 30 minutes time. I'm sorry for the confusion caused here!

Once 30 minutes have elapsed, please do check and ensure that the images are no longer converting.

We do strongly recommend having WebP-conversion enabled as this leads to a much faster site (which is good to balance out any delays caused by ads), but we understand that in some cases; it can negatively impact the quality of images and, ergo, impact user experience - so isn't perfect for every set-up.

Hope this helps, let me know how things are looking!

-Lilla

manolo

@Lilla thank you very much, now is perfect.

Well, I we just use webp over our intern systems. So everything is fine, thank you 🙂

Lilla

Perfect, glad that it's working now. That makes a ton of sense, no worries! 🙂