Slow ads loading, or no ads showing at all

cjsmith

peter7779 I'm able to replicate this when I VPN to Malaysia. I'm working with our Tech team to try and identify the cause.

peter7779

Ok please let me know once you found out something and hopefully able to fix the issue.

Thanks 🙏

cjsmith

peter7779 I'm going to send you a private message shortly w/ a request for more information (that shouldn't be shard publicly). Please respond to us there 🙂

vinman90

Hello Guys,

I'm actually facing the same issue:

https://ibb.co/vVHbtXk

Charlie

vinman90
I just went through a handful of your pages on the mouse site and was not able to replicate this. Can you share a URL or a specific location where this happens for you?

vinman90

Charlie

Hey Charlie! Today it seems fixed off the WordPress version of the page (on phone and private window of browser today is everything ok!)

So fine to me, it is just a bit lazy on loading ads (like 3-4 seconds) but working in the end.

Thanks for the reply

peter7779

Hi,

Here's what I have noticed these few days regarding the issue of ads not loading:

Ads will usually load for the latest posts. However, a couple of them will not load if I refreshed the page.
Ads mostly not loading for older posts, some even not loading after I refreshed the page.

Both of the above apply to desktop and mobile.

Thanks!

Shirshendu

Hi, I'm facing the same problem. 2 days back the problem started with a big grey area left empty and small ads appearing. Now no ads loading at all just 3 dots and a small ezoic logo. Can you please roll back my site to the previous situation?

https://shirshendusengupta.com/

Coley

Shirshendu hi there, I just replied to the thread you opened regarding this matter, so I'll help you out there 🙂 Thanks!

peter7779

Shirshendu Can you try to go through a couple of pages on my site to help me check if there's ads loading issues looking from your end? (https://www.computerhowtoguide.com). I have disabled Ezoic ads on all my Amazon Affiliate pages, you can tell when you see the disclosures so please don't check those pages. Those are intentionally disabled.

I have gone through a few pages of your site, I can assure you I didn't see any unloading ads from my end here. I only have problems loading Ezoic's ads looking at my own site.

I have no issue with other people's site that are using Ezoic ads as well, I can always see their Ezoic ads on their sites. I only have problems with mine. This is really weird.

Shirshendu

Hi Peter,

I just checked your site and I see ads loading normally and also without the grey scrolling rectangle (like it used to be for all of us before). How did your site revert to that stage? What new ad types did you disable?

For me, I can see the ads loading now but still via the ugly grey rectangle

peter7779

Shirshendu Hi,
Thanks for checking on my site and this tells me it could be only me that don't get to see ads on my own site. Hopefully that's the case..

Regarding the large gray box, Ezoic said it's a new ad type that'll improve views, but it looks ugly to me especially if the ad doesn't load, it will leave an empty large gray box. I requested this new ad type to be disabled and they did it for me. Perhaps you can try to request as well.

Thanks.

Shirshendu

Thanks Peter. I have requested them to do that as well but they haven't replied yet. But do you know what that secret 'new ad type' is that they keep mentioning all over to all publishers who're facing this problem?

And for not being able to see ads loading on your own website, can you try to delete your browser cookies, open an incognito browser, and try if you can see. It will be strange if you still cannot see since if you log in without cookies, internet they do not know it is you 🙂

peter7779

Shirshendu Hi,

Yes I tried clearing browser's cache, cookies and the incognito window, all to no avail, ads still weren't loading.

However, I just tried changing my IP address by resetting my router. With the new IP, I'm beginning to see ads loading now. Too soon to tell if this is a success but we'll see 🙂

peter7779

Hi Ezoic,

So after a couple of hours testing with a new IP address, it went back to ads not loading again.

I gave up! I hope you guys can manage to figure out what actually causing this.

Thanks 🙁

Lindsey_

peter7779 Hi there - Lindsey here from Support. I hope you're doing well notwithstanding this issue!

I've managed to check the site on my end and am also not able to see any ads at the moment, despite our configuration being set correctly which is quite odd.

I've gone ahead and reached out to our extended team on this along with my findings to see if we can find any further issues that may be causing this. Just to confirm, outside of the recent IP change, have you made any other changes to the site? If not, not to worry as we'll get our team on this for you! :-)

peter7779

Lindsey_ Hi,

You couldn't see any ads on my site?

Other than changing my IP, I also contacted my host (Hostgator) to clear server cache. After that, from my Ezoic Leap, I cleared the cache for my entire site. All these was done about 1 day ago. These are the only changes made relevant to my site.

Thanks 🙂

Lindsey_

peter7779 Hi there - at the moment, I'm having some trouble bringing up ads on the site, yes which I've flagged with our team just in case. Just to clarify for my understanding, have you changed your site IP or simply your router IP? Just in case we need to adjust any DNS records for the site.

peter7779

Lindsey_ Hi,

I changed only router's IP.

I didn't even know I can change site IP. Would have tried if I knew earlier, but no, I didn't 🙂

Lindsey_

peter7779 No worries - your site IP is normally only changed if there is something wrong on your host server's end or if your server has been changed or upgraded. Should this not be the case, then we don't need to worry about that for now.

Let's wait to see what our team says in that case, and we can investigate further from there. We'll let you know as soon as we hear back. :-)

peter7779

Lindsey_

Hi,

These are screenshots from PageSpeed Insights, I can see there are many errors.

Are these related to the ads not loading issue?

< screenshot-1.jpg >

< screenshot-2.jpg >

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