Slow ads loading, or no ads showing at all

peter7779

They also said this:

"You will need to conatct the nameservsers provider or the domain registrar and ask them to update the A record of hostgator"

peter7779

Website down. For a quite a while already...

< screenshot-2.jpg >

peter7779

They also said:

"If we look up error 520 is comes up as a Cloudflare error between the web server(cloudflare) and the origin server(us). If they have ultiple records they're pointing to we suggest they stop and only point it to HG(from within cloudlfare if they continue using the CDN). Also I suggest you to remove the multiple records."

Tucker_P_Ezoic

The host would need to whitelist the Ezoic server IP addresses according to this guide: https://support.ezoic.com/kb/article/how-to-fix-origin-errors

If they're using an online DNS lookup, they're going to see Ezoic IPs listed returning for the A records, but that's expected when a proxy is involved and not a sign that your DNS are incorrect: https://support.ezoic.com/kb/article/why-do-my-online-dns-records-not-match-those-in-my-ezoic-dns-settings

If you look at the Ezoic DNS in the Dashboard > Settings tab, you'll see one (1) server IP listed for your A @ root domain record. If that's the correct server IP address, then you can safely move on from the DNS being a cause of the errors you're seeing and go back to the origin error guide I linked above.

peter7779

So what should I do now? Getting complicated.

Shall I tell them to whiitelist and that's it?

Coley

peter7779 Yes, please have them whitelist the IP addresses listed in the support article Tucker provided. This should resolve the 520 error, since there is no issue with the DNS records.

peter7779

Coley Hi,

Yes. I have done this:

APerez

peter7779 Did a quick check on your site, and it looks to be up and running on my side. Uptrends.com also shows no errors across different points around the world, so it should be good to go I believe:

peter7779

Hi,

Now I got this error when I try to log in to my wp-admin:

< screenshot-1.jpg >

I contacted Hostgator, and was told server got blacklisted. Am still waiting for their escalated support to respond.

Just checking, does this have anything to do with Ezoic?

HarryB

This could be down to your host blocking our IPs - If you're able to get the IPs in this guide whitelisted at Mod_Security (this is software likely added by your host) then it should hopefully stop these issues from occurring: https://support.ezoic.com/kb/article/how-to-fix-origin-errors

peter7779

HarryB Hi,

So previously it was only the hosting company whitelisting those IPs? (See above thread for more info).

Now there's another whitelisting need to be done and that's Mod_Security? 2 different things?

Ethan

peter7779 To respond to your first query - yes you may need to whitelist Ezoic's IPs at your host and mod security. I would just ask your host to turn off mod-security altogether if possible as it does tend to cause issues with Ezoic.

In terms of the blank dashboard, that's not a widespread issue we're aware of. Are you able to clear the cache or log in from incognito and when you do so do you continue to face this issue? This may be also related to mod security/the error you're currently facing on the domain itself.

peter7779

Why am I getting a blank page for the past 2 hours trying to login to my Ezoic dashboard? I have been trying on 2 different laptops, 2 different mobiles and 1 tablet. All giving me the blank Ezoic page.

I have cleared browser's cache. My internet was fine and I have no issue surfing other websites, YouTube, Facebook etc.
The only site I couldn't login was Ezoic dashboard.
I still couldn't login in to https://pubdash.ezoic.com/. It still giving me the blank page.
The reason I can get in here was I came in via this URL instead: https://support.ezoic.com/
< screenshot-1.jpg >
< img-20231010-200042.jpg >
< img-20231010-200224.jpg >

peter7779

Ethan Hi,

Isn't have ModSecurity disabled dangerous? Is that a good idea?

As for the blank dashboard issue, i tried on incognito and it's the dame thing. This is not always happening though, but it sure happens when i really need to log into my dashboard.

peter7779

peter7779 Hi,

I just received a reply from HostGator and they told me they couldn't whitelist the IPs at ModSecurity.

So I'm left helpless not able to login to my wp-admin. Unbelievable...

Any advice guys?

Tucker_P_Ezoic

Did they state a reason why they weren't able to whitelist the IPs with their security setup?

Regarding the dashboard issues, we can't recreate this and no other reports of similar outages have been reported by other users. That points to something with the device itself or the browser being used.
Often, a security / ad blocker / firewall installed onto the browser is the cause, or even when using a VPN you can be locked out.

peter7779

Tucker_P_Ezoic Hi,

Attached email received from Hostgator. I really don't know what to do to even regain access to my wp-admin account.

< screenshot-1.jpg >

peter7779

This is from online support. But I don't know what it means:

"HostGator has done everything possible from their end but the 4 IP that you have redirected are still causing hits n the server, you will have to either contact your developer and get the WordPress optimized or connect the domain directly to HostGator."

peter7779

They also said this:

"HostGator has done all the troubleshooting possible, I would suggest to directly connect the domain to HostGator rather then redirecting it through Ezoic tis may solve the issue and reduce the website and IP hits and clear the mod error."

peter7779

What I don't understand is how a developer can fix this issue by optimizing Wordpress? I'm the site owner I can't even access my wp-admin. Why another person (developer) can do it instead?

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