Site integration/Ads not showing and Wordpress plugin

Polegytravels

Hi, as it seems you moved away from support tickets in favor of posts and discussions! no problem fine.
I haven't touched the wordpress plugin at all and you disconnected my site and now it's not integrated, that is not the first time this happens, it happened before and you were pushing me to change the integration type from wordpress plugin to cloud , I already expressed before that i wish not to do that however this keeps on happening.
kindly asking you to look into it and check what's going on, I really don't have time to keep on doing that and send like few msgs everyday for like a week or so till its solved and then it happens again.

If you can't/won't do it id rather to resign from the service cause its a waste of my time.
Thank you and have a good day.
Mo.

Jan

There are a number of reasons why Ezoic ads may not be showing up on your site. Here are a few things that you can check to ensure that everything has been set up correctly:

**1. Is your site integrated and is Ezoic turned on? Make sure that you have completed the integration process and that Ezoic is enabled on your site. You can check your integration status here : https://pubdash.ezoic.com/settings/connection/siteintegration

**2. Has your domain been approved for Ad Manager MCM (Multiple Customer Management)? We need all domains to be approved by Ad Manager MCM in order to start showing ads. You can find out the status of your review from your Ezoic dashboard here: https://pubdash.ezoic.com/ezoicads/adtransparency/mcm

**3. Have you cleared your browser cache? Sometimes, clearing your browser cache can help resolve any ad display issues.

**4. Has your ads.txt file been setup to include Ezoic’s sellers? You can run your ads.txt file through our validator, which will let you know if there are any changes needed. You can find the validator here: https://pubdash.ezoic.com/ezoicads/adtransparency/adstxt

**5. (For GDPR / CCPA affected regions) have you set up consent management? If you’re accessing your site from a region affected by personal data regulations like GDPR, you’ll need to set up our consent management app for ads to show. You can check that it’s been activated here: https://pubdash.ezoic.com/settings/privacy/consentmanagement
Hope this helps!

Polegytravels

No Jan it does not help cause all this is already done, this site that i have is with you guys for years its not done yday , that's the same story all over again.

Ethan

Polegytravels Hi, Sorry to hear this.

We wouldn't disconnect the site on our end. However, it seems as though there's something blocking our integration checker from working as expected. Would you please send over a list of the plugins you're currently using so we can analyse if one of those is interfering with our integration detection?

Polegytravels

Hi Ethan , I haven' touched, updated or changed any of my plugins for over a month now, i know that cause everything is set to manual, the only change is from your side , this happened before and again the same steps and process of trying to fix the issue before sending it to a higher tier engineer that will look into it.

I know you're doing your job and you're sorry for me thanks for showing empathy but could you please escalate this and look into pervious tickets created by myside ? the only plugin that is stopping your plugin if it's not working it's your own adsmanager.txt plugin so please look it up.

Ethan

Polegytravels Ah my mistake, I missed this second screenshot - apologies. We made some changes recently to our ads.txt setup, so this could be related to your integration issue, I'll ask the tech team to look into it for you. They work on PST time zone so a response may be a few hours away

Actually, ignore the above for now. Can you please go to the ads.txt tab of the Ezoic Plugin > insert the ads.txt manager account ID (19390) and then remove the other ads.txt plugin?

Polegytravels

Ethan, I do not have any other Ads.txt manager plugins , plus the ID 19390 was add wrongly before , and i was instructed to move back to the old one 8410 , that is exactly the same issue i had before, could you please double check before you instruct me to do something and it will take us days to solve it?
Please double check with your team first.

Jan

Polegytravels Just stepping in here. When I add ?nocache to the end of your URL, I'm getting ads serving and it's showing as the site is integrated. Checking with our team to confirm, but can you also clear any caching that that you have running on the site?

Jan

Polegytravels Confirmed your caching with CloudFlare is causing issues with integration and ad serving. Can you turn that off? Alternatively if you want to use cloud integration you can do that!

Polegytravels

Jan, I don't have a caching with Cloudflare and if i don't have it i can't turn it off , can you please stop repeating the same thing your colleagues were repeating in April? it will save us both time , please escalate this issue right away and stop wasting both of our times.

Tucker_P_Ezoic

No-one is attempting to waste any time - it's not in our best interest to do that in any way. We understand you might be feeling frustrated, but it's in everyone's best interest to come into this with an open mind and a willingness to troubleshoot properly, regardless of how this played out 6 months ago.

We can assure you we're troubleshooting this according to best practices, and we did escalate this to engineering to have a further look before Jan responded.

The engineering investigation is finding Cloudflare caching enabled somewhere that's causing the troubles with the plugin integration method. If you yourself don't have a Cloudflare account, it's more likely that the Host of the site is enabling some sort of caching from Cloudflare. Have you spoken to your host about any caching setup you might have enabled for the site?

Mohammad2306

The site headers reference Cloudflare caching. You can also verify this yourself another way.
There are currently 2 IP addresses for your A records. The one for your root domain resolves directly to this Cloudflare page when you enter it in the URL bar. You'll want to check with your host.

Polegytravels

fair enough, I'm ending this story once and for all, I no longer need your services and i will move it to another platform that won't bother me with caching and ads.txt manager, i don't need to check with Godaddy for this issue that only appears with you guys every couple of months.

This is a msg from your Team before you moved into posts

Imogen

Polegytravels We're more than happy to continue troubleshooting with you, however we understand if you would rather move away from the platform. It looks like that message from Lilla was from over 5 months ago. A lot can change in that time, such as your IP address. The issue with your site was the fact it was pointing to two different IP addresses, this caused the site to go down. The only way to find out the correct IP address is by asking your host. GoDaddy is not the most compatible host with Ezoic and we advise integrating via the Wordpress plugin in most cases. GoDaddy are not able to whitelist our IPs which can cause intermittent origin errors.

If you decide you want to return to Ezoic, recommend checking the DNS records in your Ezoic DNS settings match up 100% with the DNS records at your host, before reintegrating via the Wordpress plugin: https://support.ezoic.com/kb/article/how-do-i-connect-with-ezoic-via-the-wordpress-plugin

All the best for now 🙂

Polegytravels

Exactly the msg from Lila was over 5 months ago and there was another 4 to 5 months before a similar situations happened, I honestly dunno why this keeps on happening, seems you guys keep on ignoring the fact that nothing has changed from either Godaddy and myself, The blame game is always easier than fixing the problem.

Godaddy and I have not changed a single thing for some time and i was receiving the same responses from your team , caching problems , IP address problem , I didn't check my DNS and it's not working correctly with Ezoic, i have to change to could so it will work better, all this never change, you guys repeat the same thing over and over and not fixing anything.
Yes i grow tired of your tech support and I'm clear about it, I have even no idea why do you work in Tech support if you're not willing to tech support and keep on replying with template msgs.

Attached 2 screenshorts one from a different msg from a different agent Alissa and the 2nd one from my plugin settings which says i'm integrated , to surprise even there's some ads still showing as your colleague said and it generates some income but your Ezoic dashboard since you introduced the new system and Leap shows I'm not integrated.

You can't even see that each one of you comes with a different answer to the same one problem?
I'm 100% the issue is from your side.

Ethan

Polegytravels I contacted the tech team and will update you as and when they get back to us.

Ethan

Polegytravels The tech team got back and said that Cloudflare is blocking our integration checks. Do you have any Cloudflare account connected to the domain at all?

Polegytravels

Ethan Hey Ethan, I do not have any Cloudflare connected at all with my website in fact the reason i don't have a cloudflare is cause they had a huge issue a while ago and all the websites connected to them were down, so No i do not have any.

Your Tech team faced the same issue before with mysite and they managed to fix it in less than 24h so yeah.

Imogen

Polegytravels I've relayed this to the tech team, they also suggested making sure that your host has whitelisted Ezoic's IPs found here: https://support.ezoic.com/kb/article/how-to-fix-origin-errors