Menu Bar Not Responding

Lathish1999

Imogen Thank you mam😊

iwaleed

Hey, I am also a kadence user.

But, I am unable to find this script delay option. When I search "menu", I don't get anything

Do help in this regard

iwaleed

I even turned off script execution, cleared the cache but nothing seems to work.

As far as CSS is concerned, if I go to Leap-CSS-Remove unused CSS;

If I go to "find CSS sheets', nothing shows.

What to do?

Abnur

Imogen Ot works now, thank you.

Mohammad2306

iwaleed Did the problem go away when you turned LEAP off temporarily? The first step is to confirm if there is a compatibility issue. You can then follow the steps to adjust the LEAP settings in this guide.
Also, can you check if you have Autoptimize on your site? There was a related reference to a page URL on your site (Find Delayed Scripts).

iwaleed

Mohammad2306

True, in script delay, there is one that has something like .... autoptimize..... but I don't have any plugin like that

There's a console error pointing to the Kadence navigation JavaScript file — see images below:

Please recommend what to do??

HarryB

You can exclude that script from script delay to get rid of the error, just find it in the list of delayed scripts and turn it off.

Secondly, have you ever had autoptimize in the past? It would be worth reactivating it, turning everything off, then completely uninstalling it if so, it should get rid of the autoptimize script from your site.

iwaleed

HarryB

As mentioned earlier, I cannot find this script in the script delay.

So please help in this regard.

Imogen

iwaleed Harry was referring to reactivating the feature to ensure that you have turned off all the technology and then completely uninstall it.

Can we test turning Ezoic traffic back on so that we can test this ourselves? I noticed you have turned off, I presume temporarily until we can get the menu issue resolved?

iwaleed

Imogen

Yes please because I cannot find a way to resolve this problem.

Talking about ads, I switched theme recently. Since all the placeholders are created by Ezoic team, I don't know what changes to make.

So yes, you can turn on ads but please review that they go well with the new theme.

But my main problem is the mobile menu not working. Please review that. Thanks

Regards

iwaleed

Imogen

Update: The mobile menu is NOT working YET AGAIN. Please help me provide a permanent fix to this problem.

Tucker_P_Ezoic

The menu appears to be working, but there is an ad placement that needs to be deleted and then re-added into a different location to preserve revenue (screenshot).
You can use the chrome extension to do this.

iwaleed

Tucker_P_Ezoic

Sorry, but the menu is still not working.

Once the issue is resolved, we can talk about ad placement. I tried managing the placeholders but couldn't; as I mentioned, I have not set them up.

When Ezoic approved me, your team did this for me. I did install the Chrome extension but cannot properly edit these placeholders.

So, currently, I have tuned traffic off till the menu issue is resolved.

Please help me resolve the menu issue first, it's still not working!

Tucker_P_Ezoic

see here:

HarryB

Jan We're not currently having any issues with your menu on our end, so I'd suggest clearing your browser cache and cookies.

We've also gotten rid of the ad that was interrupting your menu so you should be all set from that front. Let me know how the menu's looking on your end 😃

iwaleed

HarryB

I have cleared the site cache, and checked on incognito mode on my mobile.

The mobile menu is still NOT responding. I have attached a screen recording video from my mobile.

https://share.zight.com/E0umN79P

Please guide me as this problem is still unresolved. And thanks for adjusting that placeholder.

Waiting for your response.

Tucker_P_Ezoic

I used the script debugger from LEAP preview, and found a menu related inline script that is associated with the mobile menu.
I've set that to not be delayed any longer and it looks to have fixed the menu functionality.
I've also removed the placeholder that was in the desktop menu via the chrome extension.

If you now clear all caching for the site (including the LEAP > Caching > clear all button) you should no longer be having issues with the menu on desktop or mobile.

iwaleed

Tucker_P_Ezoic

Tucker, I genuinely appreciate your help. But unfortunately, the error is not resolved on my end.

Plus, there's a new problem as well.

I have cleared the entire site cache, as you mentioned above, and checked my site on incognito on multiple devices.

Please take a look at the video:

https://share.zight.com/xQuNkLjW

But, the mobile menu is NOT responsive.

Note that when I am logged in to my WordPress dashboard, and even in theme customizer, the mobile menu works.

But apart from that, the mobile menu is not working such as on incognito mode (shown above).

Please guide what to do as the situation is pretty confusing.

iwaleed

Tucker_P_Ezoic

Tucker, I found out something very interesting.

The mobile menu works properly on my pages, such as privacy policy etc.

But, it is NOT working for posts, categories, and homepage etc.

Can this information help? I just visited my pages and the menu works.

But on posts and other, no response.

Waiting for your response.

iwaleed

UPDATE: The mobile menu is fixed!

Thanks a lot Ezoic team for your help.

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