@"HarryB" and after when updated the nameservers is this error message normal? Just have to wait?
doesnt show ads
after when updated the nameservers is this error message normal? Just have to wait?
Ezoic Employee
arwynn - which website are you working on at the moment and seeing that error for?
You also indicated that you updated to a new server IP address, correct? If so, have you then updated the Ezoic DNS to make sure the new IP is used by the A records?
Hi, http://kitchenguru.site/
i updated the nameserver only, how do update the ezoic DNS? Sorry becouse im not good in it
The server is the same. My website was very slowly, only upgraded to a medium VPS server
Ezoic Employee
- Take your Hosts DNS records (https://support.ezoic.com/kb/article/where-to-find-dns-records-zone-files-at-your-host) and locate the A, CNAME, MX and TXT records. (You do not edit/change these, they are simply the master copy of the DNS used for reference when changing the Ezoic DNS)
2.Then, access the Ezoic DNS (https://support.ezoic.com/kb/article/how-to-update-add-dns-records-and-subdomains) and make sure there are exact copies of the Hosts' A, CNAME, MX and TXT records showing with Ezoic DNS.
-- If they don't exist, create new ones.
-- If they already exist, but have incorrect values, update the existing records (hit the pencil icon next to the record).
- Edited
Hi there, i checked the DNS records they are the same, and my page doesnt work "http://kitchenguru.site/"
@Lindsey_
Can you help me please when you will have time, can open a private chat to share my DNS records to see what did i do wrong?
Ezoic Employee
The person you've tagged isn't a moderator in the community currently.
You can share a screenshot of your DNS here and we can hide the image from the public view once we see it.
thank you sorry for that. i share here then
Ezoic Employee
Is that screenshot coming directly from the Hosts user-interface and DNS records?
It almost looks like it's just an online DNS lookup, which if the Ezoic DNS are incorrect would be relaying that information to such a lookup.
yes i send you the all letter from my host, im on ifastnet
Ezoic Employee
arwynn The records on our end match up with the records on their end. I would recommend working with them, or if they cannot resolve this you can move to another host that will resolve it. Here's a list we recommend - https://www.ezoic.com/certified-seamless-with-ezoic/