Blog post URL preview not showing properly on social media posts

Mark_P

Can we ask that you reach out to your hosting provider and have them whitelist the following IP addresses please:

52.20.63.25
3.225.202.138
3.217.200.190
54.212.71.227
52.12.170.68
34.218.21.81
3.7.90.144
13.127.240.219
18.139.6.69
18.140.184.0
3.106.6.164
3.106.176.6
13.237.131.67
15.222.77.144
15.222.108.52
18.157.131.187
18.157.105.182
3.126.25.160
34.248.174.237
52.16.85.139
34.255.61.232
15.236.165.82
15.236.137.228
15.236.166.30
18.228.20.129
18.228.107.195

Once done please see if the issue still occurs. Thanks!

TheGoodLifeWithIQ

Hi Mark,

Sure, will try that.

Just for my information, what do these IP addresses belong to?

krivera

TheGoodLifeWithIQ These are Ezoic IPs

TheGoodLifeWithIQ

Hi.

I checked with my hosting provider (WordPress.com), and they say they don't have the facility to whitelist IPs.

But they also said that, from what they can see, it's an issue with the images being served via the CDN (they temporarily changed the domain name, and the previews were loading fine).

Mark_P

Thank you for getting back to us.

OK if requests made by Ezoic are being blocked we would need those IPs to be whitelisted, however as your host has mentioned that they believe the CDN to be the cause we can look into that further with you.

I took a look at your Ezoic caching and it does all appear to be set up correctly, however, I do see that you have an exclusion rule set up for */feed/ are your blog posts using the feed to post to social media? If so then this exclusion rule is stopping the Ezoic caching and CDN from working on any relevant URLs.

Can you make a note of that exclusion rule and then remove it, clear your Ezoic cache and see if the issue continues, if it does we can rule this out as being the culprit and you can set the exclusion rule back up.

Thank you and I look forward to your reply.

TheGoodLifeWithIQ

Hi Mark,

I can't seem to find where I can change the exclusion rule. Can you help me out? Thanks!

krivera

TheGoodLifeWithIQ Log into your Ezoic Dashboard > Leap > Caching > scroll down to exclude rules

TheGoodLifeWithIQ

Thanks, Kaylee.

Tried removing that exclusion rule and refreshing the cache, but no luck.

Anything else I can do?

krivera

TheGoodLifeWithIQ Just to make sure did you also clear your browser cache and cookies too, not just your site cache?

TheGoodLifeWithIQ

krivera Yes, I did. The preview's also not showing on WhatsApp, which I assume doesn't need any sort of refreshing.

krivera

TheGoodLifeWithIQ Okay, we are going to have you try one more thing. Can you try to turn off image optimizations in Leap and then clear your site cache and then check to see if the problem is still persisting?

TheGoodLifeWithIQ

krivera Still no luck 🙁

Mark_P

Thanks for getting back to us. You did mention that your host changed the domain name and the previews loaded fine, is there anything at all they can do about whitelisting the IPs?

I think this would help resolve this issue as it seems the requests are being blocked.

TheGoodLifeWithIQ

Mark_P I've checked with them again, and they've confirmed that they can't whitelist IPs.

As an alternative, they've suggested trying to switch back to the WordPress CDN to see if that works. Is it possible to disable Cloudflare and keep the Ezoic integration with my site without actually changing the name servers back?

krivera

TheGoodLifeWithIQ You can turn off Cloudflare (in the following screenshot) and stay Nameserver integrated like you are. However, as long as you are integrated, you'd be using Ezoic CDN.

TheGoodLifeWithIQ

krivera I tried turning off Cloudflare to see if that makes a difference, but it's giving me an error.

Can the support team turn it off at their end?

cjones

Hi!

I am sorry you were having this issue, I have visited your account and I am now seeing you have successfully disabled Cloudflare for your site, which is great. Please reach back out to us if you need any further support.

Thanks!

TheGoodLifeWithIQ

cjones Yes, it seems Cloudflare has been disabled. But that hasn't solved the issue of previews not showing 🙁

Any others suggestions on how this might be solved?

JeanPierre

Though it offers much less functionality, you can try switching back to the WordPress CDN and integrating via the WorPress Ezoic plugin. This will allow you to show ads and use our placeholders, but it will eliminate most of our tools, such as Leap.

Would you be interested in trying this to see if the previews appear again in your posts?

TheGoodLifeWithIQ

JeanPierre Before I try that, there's a strange thing that happened yesterday.

I pasted the URL of a random old post of mine into WhatsApp, and the preview showed. So I tried pasting the URL of a more recent post, but no preview showed. Then I tried pasting the URL of the old post which had earlier showed the preview, but this time the preview didn't show!

Does that offer a clue as to what might be going on?